Refund policy

Refund & Replacement Policy

We offer a 30-Day Money Back Guarantee on all orders.
If you’re not completely satisfied with your purchase, you can request a refund or free replacement within 30 days of delivery—no questions asked.

• Free Replacements: If your item arrives damaged or defective, we’ll send a replacement right away at no extra cost.

• Refunds: Simply contact us within 30 days of receiving your order, and we’ll issue a full refund once your return is processed.

• Easy Process: To start a return or replacement, just reach out to our support team at support@thegracegrove.com with your order number.

Your satisfaction is our priority. Shop confidently knowing you’re covered every step of the way.

 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thegracegrove.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.